FAQ

Q: Can you design the new housing based on our design?

A: We can design. We have over 15 years ODM and OEM service. one week make up sample. 15 days sample test 30days start to MP.

 

Q: What protection does your charger  have?

All of our product have over voltage protection,over current protection,Short circuit proection, and over temperature protection;

 

Q: What after service can you offer?

Usually the product warranty is 1 year, if the goods have something wrong also the validity time is within warranty we can replace the bad one to news.

On the other hand, we can offer you 0.3% spare parts for the first mass production;


Q: What is your MOQ?

A: Usurally MOQ is 2000pcs for our products .But we can discuss if you need some special support.

 

Q: How about your warranty?

A : Warranty is 1 year. All of our company products are under 6 strict quality test before shipping out . Quality is very important for both of us .

 

Q: What is the payment methord ?

A: 1.Small quantity: 100% advanced when we confirm the order.

      2. Large quantity: Client need to pay deposit when the order is confirmed, and the balance should be paid   before delivery.

      3. We accept T/T, Paypal, and Western Union and so on .

 

Q : what is the lead time ?

A:  Samples are 3-5 days . Mass products Usurally 25-30 working days


Q: How about sample? For free?

A:Geaerally the sample should be charged. However, we will return it when you place your first formal order as we discuss ahead.


Q: How about your production capacity?

A: 50000pcs per week. 

 

Q: What's the burn in time and working temperature?

A: We have the automatic computer control burn in system and the burn in time usually is 2 hours and the temperature is 30℃

 

Q:What's the maximum power of your power supply?

A: Our power supply the power is ranging from 5W to 12W. 


Q:What's the battery capacity of your speaker?

A:5200mAh Li-ion battery capacity;

 

Q: What's the Lumen of the torch light and camping light?

A: torch light is 200Lm and camping light is 280Lm;

 

Q: What’s the special advantage of your speaker?

A: This kind speaker is match with the bike holder which perfect for outdoor cycling or night riding;


Q: How many times it can be used to start vehicles?

A6: normally 10-15times for 12V car, the specific time will be depend on the CC of your car?

 

Q: How long does it take to charge this jump starter?

A: It will charge at 4-5hrs when using our add on 15V1A adapter.

 

Q: How long can its battery last while not in use? 

A: It can hold for about 6 months,charge it every 2-3 month is recommended so as to maintain its battey life.